Click on the " + " icon above to view our support terms and agreement.
Click on the " + " icon above to view our service level terms and agreement.
Support included with Virtual Shared Drive
**The following is included as part of the subscription service:
- Password rest
- Enable locked device
- Enable locked account
- Login issues to Virtual Shared Drive
- Restore deleted file
Not included with Virtual Shared Drive
**These services will incur charges.
- Setup new user
- Recovery of many directories of files that were deleted
- Migration of data ourside the initial setup of Virtual Shared Drive
- Virus or Malware removal
Support included with Virtual WorkSpace
**The following is included as part of the subscription service:
- Password Reset
- Reboot of Virtual WordSpace
- Rebuild of Virtual WorkSpace
- Enable locked account
- Login issues to Virtual WorkSpace
Not included with Virtual WorkSpace
**These services will incur charges.
- Setup new user or Virtual WorkSpace
- Installation of new application(s) or re-installation of existing application(s)
- Setup of new printer
- Virus or Malware removal
- Creation of new Virtual WordSpace images
Support Included with Virtual Server
** The following is included as part of the subscription service
- 24x7 monitoring of Virtual Server(s)
- 24x7 alerting of Virtual Server
- Free Disk Space
- Memory Utilization
- CPU Ultilization
- Up/Down
- Custom Alerts
- Cloud Advisors standard response is 7:00 a.m to 7:00 p.m. Monday through Friday, excluding holidays. This does not apply if a custom support agreement is in place.
- Security creation rules for remote access to the server
- Nightly image level backup of Virtual Server
- Nightly file level backup of critical files defined during setup of Virtual Server
Not Included with Virtual Server
**These services will incur charges.
- Restoration of server image of files
- Renewal and installation of SSL
- Installation of new application(s) or re-installation of existing application(s)
- Response to server alerts or issues outside of standard business hours. This does not apply if a custom support agreement is in place.
- Virus or Malware removal